We are SOKOYO official sales. At sokoyostore.com you will find only original products. That's why we assure you of the highest quality with our SOKOYO Warranty.
Jiangsu Kaiyuan Solar Lighting Co., Ltd. was established in 2008, positioning itself in the professional R&D and manufacturing of solar street lamps. It is one of the earliest enterprises in China to enter the solar street lamp industry. The company currently covers an area of 40,000 square meters; it has modern industrial plants and first-class production and testing equipment. At the same time, it has a group of professional senior engineers, middle and senior managers and technicians.
What is the payment currency?
You can only pay in US dollars.
How can I check the status of my order?
You will receive email notifications regarding the status of your order. If you are a registered customer, you can also find the status of your order in your profile.
(claim)
The statutory warranty period for the goods is 24 months.
Complaints will be resolved within 30 days of the date of application.
Where are our products shipped?
Our goods will be delivered at No.1 Jinzhuang Road, intersection of International Avenue and Jinzhuang Road, Gaoyou City, Yangzhou City, Jiangsu Province!
When can I receive my order?
Items usually ship within 2~3 business days after order and payment.
I bought the product and it doesn't fit. Can I return an item?
Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, e.g. by remote communication. through the Internet. However, the item must be in good condition, with no signs of use or wear, and in its original packaging. Goods must be sent to the following address: Industrial Concentration Zone, Guoji Town, Gaoyou City. Please do not send items cash on delivery, such items will not be accepted. Please notify us by email: service@sokoyostore.com before shipping.
We also do not refund shipping costs if you return the entire order.
Where can I complain about a product?
First of all, please let us know by email: service@sokoyostore.com and send us a properly filled complaint report (recall notification). And then we'll agree on how to proceed. If we agree to return the goods, the goods must be sent together with a copy of the invoice and a complaint report to the following address: No.1 Jinzhuang Road, Intersection of Guoji Avenue and Jinzhuang Road, Gaoyou City, Yangzhou City, Jiangsu Province.
Company Contact Information and Address:
Company Name: Jiangsu Kaiyuan Solar Lighting Co., Ltd.
Tel: +86 19372009760
Address: No.1 Jinzhuang Road, Intersection of Guoji Avenue and Jinzhuang Road, Gaoyou City, Yangzhou City, Jiangsu Province.
Email: service@sokoyostore.com
Customer Service Chat Time: Monday to Friday: 12:00am - 12:00pm (GMT+08:00) China Standard Time (Shanghai)