We have a 15-day return policy, which means you have 15 days after you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at service@sokoyostore.com. If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.
For any return issues, you can contact us anytime at service@sokoyostore.com.
damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and correct it.
Unfortunately, we do not accept returns for promotional items or gift cards.
communicate
The quickest way to ensure you get what you want is to return the item you own and, once the return is accepted, purchase the new item separately.
Refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will automatically be refunded to the original form of payment. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
shipping
To return a product, you should mail the product to:
No.1 Jinzhuang Road, Intersection of Guoji Avenue and Jinzhuang Road, Gaoyou City, Yangzhou City, Jiangsu Province.
Zip code: 225654
You will be responsible for paying your own return shipping. Shipping charges are non-refundable.
Depending on where you live, the time it takes for the replacement product to reach you may vary.
If you're shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.