Our products are shipped worldwide free of charge mainly by air.
After purchase, it will ship within 1-2 business days.
How long does it take from delivery to your receipt?
The United States needs: 8~12 working days;
Europe needs: 9~15 working days;
Australia needs: 12~18 working days;
Asia needs: 7~10 working days;
South America needs: 15~20 working days.
— track order
What is the total delivery time for my order?
The lead time for your order is determined by two factors: handling and shipping.
Processing is the time between when an order is submitted and when the item leaves the warehouse. For most projects, processing time is done electronically, usually within 1-2 business days.
Shipping begins when the item leaves the warehouse and arrives at the selected delivery destination. Once your order has shipped, we will send an email with tracking information.
What should I do if the tracking number I received does not work?
It may take 1-2 business days to register and/or scan the tracking number in the carrier's system. This may prevent or delay the visibility of your shipment, so please wait a full business day and try again.
If two business days have passed since you received the tracking email and you are still unable to track your order, please update your order status.
What should I do if I never received my order?
Sometimes packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with family members, neighbors, colleagues or building managers.
NOTE: If an order is 3 days past its estimated delivery date or tracking shows delivered and you never receive your order, please check the status of your order and ask for a refund.
How can I check the status of my order?
Upon completion of any order, you will receive an email confirming your purchase. Once your order has shipped, you will receive a second email with tracking information. This information is also available through your online Account Information > Order History.
— shipping restrictions
What shipping methods are available?
Shipping method for small items:
Standard: 10-15 working days
notes:
The above shipping times do not include processing time
For standard shipping to Hawaii or Alaska, please add 3-5 business days
Weather related shipping delays are out of our control
Will it ship on Saturday?
No, weekends and holidays are not currently included.
Can I use different "Bill to" and "Ship to" addresses?
If you ship your order to an address other than your credit/debit card billing address, your order may be delayed or cancelled. To prevent this, please ensure your payment method settings and contact information are up to date when placing your order.
Note: The "Ship To" address cannot be changed after the order has shipped.
Please check your shipping address!
SOKOYO is not responsible for shipping charges on orders returned to us due to incorrect/insufficient addresses.
All orders returned to our warehouse due to an incorrect address will be automatically refunded, less shipping and applicable handling charges paid by SOKOYO.
If the address entered during the order delivery to checkout is incorrect, SOKOYO is not responsible for reshipping.
return the goods
At SOKOYO, we stand behind our products!
If for any reason you are not completely satisfied with the product, we offer a 15-day full refund (less shipping) on unused and new
• Used or opened products will be subject to a 15% restocking fee
*The return policy does not apply to products ordered with special discount codes*
For any questions or return requests, please contact us via:
We will definitely get back to you within 24 hours!
service@sokoyostore.com